There are so many ways to disseminate information today, at times it’s mind boggling. Mixed media messaging comes at sales reps, resellers, and consumers in a dizzying array of forms, to the point where information overload risks causing a decision-making lock up. What I mean by that is an extension of “paralysis by analysis,” but perhaps a bit different in that the sheer … [Read more...]
Category: Dealers
Hot Fun in the Summertime
In the past couple of weeks, a record heat wave and series of floods, tornadoes and natural disasters have pummeled much of the country. The temperatures in many areas of the U.S. are punishing, especially for older folks, or those whose occupations require them to work outside. From a business perspective in the Musical Instrument and Professional Audio trade, we are going … [Read more...]
A Tale of Two Trade Shows
This past week the InfoComm show was held in Orlando, and by all accounts was a well-attended, successful event. There appeared to be more traffic in the video end of the hall compared to audio, but without question a large contingent of Commercial A/V Integrators made the journey to the “sunshine state,” and there was a decidedly positive buzz in the air. Something of a … [Read more...]
Back to Basics in a Transition Year
As we move further into 2023, it’s become quite evident that the industry at large continues to shake off a profound “Covid Hangover.” There is a mixed bag of results, with Live Sound posting a rebound, while other categories such as fretted instruments still wading through more inventory on hand than would be desirable at this point. As the consumer slowly comes back to the … [Read more...]
Differentiating Through High Quality Service Levels
At one time or another, we have all been disappointed by the service received from people or organizations we do business with. Whether it’s poor communication, discourteous or outright rude behavior, or just plain unsatisfactory work or results, we base future decisions in no small part on these experiences. At a call center “service levels” are metrics that measure wait time, … [Read more...]
The Many Modes of Effective Sales Communication
Growing up in the musical instrument and pro audio business, the primary modes of interaction were telephone and in-person communication. In the early 1980’s, working at a busy retail store in suburban Philadelphia meant using the phone to “reel someone in” so I might have the opportunity to demonstrate keyboards or sell live sound equipment. I can recall assurances made to … [Read more...]
Road Stories from an Old Musical Instrument Rep
Recently one of the musical instrument industry’s “elder statesmen” Ed Rider started a Facebook Group called “Old Reps Never Die” (they just go out of commission). Some of the posts brought back memories from the many years I spent roaming around the country, foraging for sales, and making friends along the way, including Ed. I remember distinctly traveling with him in the … [Read more...]
Corroborative Selling Techniques for Brands and Retailers to Leverage
Years ago, in a much earlier stage of the Internet, a company I worked for commissioned a survey. Even in those nascent days of the web, most recipients indicated that they visited a manufacturer’s website before going to a music store, ordering from a catalog on a toll-free number, or placing their trust with what were early incarnations of e-commerce websites. It immediately … [Read more...]
Push Me Pull You in Musical Instrument Sales
At a company corporate meeting what seems like a lifetime ago, then VP of Sales Dan Garrett questioned the assembled Ensoniq District Sales Managers. At the time it felt like something of an inquisition, as each of us was asked quite directly “how do you increase sales?” The answers ranged from more training, in-store clinics (big at the time), more sales calls, to other … [Read more...]
Opportunity Knocks in the Musical Instrument Trade
Looking back over a rewarding 41-year career in the musical instrument and pro audio business, I cannot help but reflect on the many opportunities that have presented themselves. Embarking on a new journey can be scary, create a certain amount of anxiety, and inevitably force saying "yes" or "no" to a new adventure. For me, the internal barometer is adrenaline. As I dwell upon … [Read more...]